Refund policy
Last updated: June 01 2026
1. Overview
We want every VoltNomad customer to have a positive experience. If something arrives damaged, defective, incorrect, or there is another issue with your order, please contact us and we will review it fairly.
This Refund Policy applies to orders placed through the VoltNomad online store. It forms part of our Terms of Service and should be read together with our Shipping Policy.
We currently sell and ship only within the United States.
2. When You May Be Eligible for Help
Please contact us within 30 days of your purchase date if you believe there is a problem with your order. You may be eligible for a replacement, refund, store credit, or another reasonable remedy if:
• your item arrives damaged;
• your item has a manufacturing defect;
• your item is misprinted or materially different from what you ordered;
• you receive the wrong item, size, color, or design due to our error or a fulfillment error; or
• your order appears to be lost in transit and carrier tracking reasonably supports that conclusion.
3. What Is Not Usually Covered
We try to be reasonable, but some issues are outside our control. Unless required by law or agreed by us, we do not usually offer refunds, returns, or exchanges for:
• change of mind or buyer's remorse;
• ordering the wrong size, color, design, or product;
• duplicate orders placed by mistake;
• damage caused by ordinary wear and tear, misuse, incorrect washing, improper drying, alteration, accidental damage, or failure to follow care instructions;
• delivery problems caused by an incorrect, incomplete, or undeliverable address provided at checkout; or
• packages marked as delivered by the carrier where there is no reasonable evidence of carrier error or another issue for which we are responsible.
4. How to Request Help
Email support@voltnomad.co within 30 days of your purchase date and include your order number, the email address used to place the order, a short description of the issue, and clear photos where relevant.
For damaged items, please include photos of the item and packaging. For delivery issues, please check with household members, neighbors, building staff, parcel lockers, and the carrier before contacting us, as this often resolves missing-parcel concerns quickly.
5. How We Review Requests
We will review your request as quickly and fairly as we can. We may ask for additional information, photos, or confirmation of your shipping address before deciding on the best remedy.
Where a claim is approved, we may offer a replacement, refund, store credit, partial refund, or another reasonable solution depending on the circumstances. If a replacement also arrives damaged, defective, or incorrect, please contact us within 14 days of receiving it so we can review the issue.
6. Returns and Refunds
Please do not send products back unless we specifically ask you to do so. If a return is needed, we will provide instructions. Items returned without prior authorization may not be accepted or refunded.
Approved refunds will be returned to the original payment method wherever possible and where required by law. If the original payment method is unavailable, expired, closed, or technically unable to receive the refund, we may offer an alternative lawful remedy. Your bank, card provider, or payment service may take additional time to process the refund after we issue it.
Shipping charges may be refunded where the issue was caused by our error, a defective item, an incorrect item, or another matter for which we are responsible. Shipping charges are generally not refunded for issues outside our control.
7. Delays, Lost Orders and Address Errors
Processing and delivery timeframes are estimates unless we expressly state otherwise. If shipment is materially delayed, we will handle the order in line with applicable U.S. rules, including offering appropriate options where required.
Please check your shipping address carefully before placing your order. If an order is delayed, lost, returned, or delivered to the wrong location because the address provided was incorrect or incomplete, we may be unable to offer a free replacement or refund. If a replacement can be arranged, additional costs may apply.
8. Fair Use
We reserve the right to decline requests where we reasonably believe there is fraud, abuse of this policy, repeated excessive claims, misrepresentation, or evidence that an item was damaged after delivery.
9. Your Legal Rights
Nothing in this Refund Policy limits any rights or remedies you may have under applicable consumer protection laws that cannot legally be excluded or limited.
10. Contact Us
Questions or refund requests should be sent to support@voltnomad.support. Please include your order number so we can help you quickly.
VoltNomad is operated by JCH Services Limited, trading as VoltNomad. Full company details are available in our Terms of Service.
11. Changes to This Policy
We may update this Refund Policy from time to time by posting a revised version on our website. The version published at the time you place your order will generally apply to that order, except where a change is required by law or is more favorable to you.